These Terms and Conditions ("Terms") apply to purchases made through firvilyx.com.

firvilyx.com is operated by Xi’an Hehe Future Digital Technology Co., Ltd.

By submitting an order through our website, you acknowledge that you have read and understood these Terms and agree that your purchase is subject to these Terms and any other applicable policies available on firvilyx.com.

Scope of These Terms

These Terms apply to purchases of products offered through firvilyx.com.

Additional policies may also apply to your purchase, including our Shipping Policy, Return & Refund Policy, Payment & Security Policy, Privacy Policy, and applicable Product Support & Care information.

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, intended uses, pricing, images, and availability as accurately as possible.

FIRVILYX products are organized into three core collections:

ORGANIC TRAYS

Decorative trays featuring distinctive silhouettes and expressive forms inspired by natural shapes.

METAL TRAYS

Decorative trays that explore the visual character of metal through considered forms and finishes.

RESIN TRAYS

Artistic trays featuring distinctive shapes, textures, colors, and decorative details.

Actual product appearance may vary slightly due to screen or display settings, photography and lighting conditions, manufacturing tolerances, material or finish variations, production batch differences, or packaging and design updates.

Products featuring different materials, finishes, textures, colors, patterns, or decorative elements may have minor variations in appearance. Such variations are considered normal characteristics of materials and manufacturing and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund, subject to applicable law.

Product Requirements and Usage Information

FIRVILYX products may differ in material composition, dimensions, construction, finish, and intended use depending on the individual design.

Customers are responsible for reviewing the relevant product information, specifications, dimensions, material details, care instructions, and intended use before purchasing or using a product.

Product design, materials, finishes, decorative details, and included accessories may vary between different models or versions.

Unless expressly stated otherwise, FIRVILYX does not guarantee compatibility with third-party accessories, display components, cleaning products, or other items used in conjunction with our products.

Customers should follow the product-specific care instructions and avoid cleaning methods or environmental conditions that may damage the item's material, surface, or finish.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

FIRVILYX reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving payment authorization failure, suspected fraud, unauthorized payment activity, inventory limitations, incorrect pricing or product information, shipping restrictions, duplicate or unusual orders, abuse of promotional offers, legal or regulatory restrictions, or other circumstances preventing reasonable fulfillment.

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider, subject to applicable law.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: service@firvilyx.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered processing, picking or packing, fulfillment, shipping preparation, or dispatch.

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on firvilyx.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on the product design, dimensions, materials, product variations, promotional eligibility, destination, applicable taxes, and shipping charges.

The final amount payable will be displayed during checkout before you complete your purchase.

FIRVILYX may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order and issue an appropriate refund.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including customs duties, import taxes, brokerage fees, clearance charges, and local government or carrier fees.

Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on customer location, device type, order value, and available payment services.

By submitting payment information, you confirm that you are authorized to use the selected payment method, the information provided is accurate and complete, and you authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

FIRVILYX may occasionally provide promotional benefits, including promotional pricing, discount codes, product bundles, limited-time offers, free or reduced shipping promotions, and other promotional benefits.

Promotional offers may include additional conditions such as start and end dates, minimum purchase requirements, product exclusions, geographic restrictions, quantity limitations, customer eligibility requirements, and usage restrictions.

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

FIRVILYX reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

The specific terms displayed with an offer will govern that promotion.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside FIRVILYX's reasonable control, including carrier operations, customs processing, weather conditions, transportation disruptions, public holidays, remote delivery locations, and local delivery conditions.

Customers are responsible for providing complete and accurate shipping information during checkout.

FIRVILYX products may feature distinctive shapes, delicate edges, textured surfaces, decorative finishes, or other material characteristics that require careful packaging.

We take reasonable measures to package products appropriately for transportation. Customers should inspect their orders promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact FIRVILYX before returning a product so that our customer support team can review your request and provide the applicable instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your FIRVILYX product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving cracks, chips, scratches, broken edges, structural damage, significant surface defects, missing components, or other problems affecting the product's condition.

We may request your order number, clear photographs of the product, photographs of the original packaging, a photograph of the shipping label where available, and a short video demonstrating the issue where applicable.

Please retain the product and original packaging until our customer support team has reviewed your request and provided further instructions.

Depending on the circumstances, applicable policies, and applicable law, available solutions may include a replacement, refund, repair where appropriate, or another suitable resolution.

Product Use and Care

FIRVILYX products should be used only for their intended purpose and in accordance with the product instructions, material specifications, care recommendations, and product-specific guidance.

Customers are responsible for handling and maintaining products appropriately to help preserve their appearance and condition.

Organic Trays

Products in our ORGANIC TRAYS collection feature distinctive contours and expressive silhouettes. Handle them carefully, particularly around delicate edges, raised details, and irregular shapes.

Use cleaning methods suitable for the specific material and finish. Avoid excessive pressure, abrasive tools, and handling practices that may cause scratches, chips, cracks, or other damage.

Metal Trays

Products in our METAL TRAYS collection may feature different metal materials, coatings, and surface finishes.

Follow the care instructions for the specific product. Avoid abrasive cleaners, harsh chemicals, and prolonged exposure to moisture where these may affect the finish or material.

Handle products carefully to help prevent dents, scratches, and other surface damage.

Resin Trays

Products in our RESIN TRAYS collection may feature distinctive shapes, colors, textures, and decorative finishes.

Handle these products carefully and avoid excessive impact, abrasive cleaning materials, harsh chemicals, and unsuitable exposure to heat or sunlight where these conditions may affect the material or finish.

Specific care requirements may vary between products. Please consult the relevant product page or contact our customer support team if you need clarification.

Intended Use and Material Suitability

FIRVILYX products are designed according to the intended uses described on their individual product pages.

Not every decorative tray is suitable for direct food contact, high temperatures, prolonged moisture exposure, or outdoor use.

Customers should not assume that a product is food-safe, heat-resistant, waterproof, or suitable for outdoor environments unless the relevant product information specifically confirms that intended use.

Where product-specific limitations apply, please follow the stated instructions and precautions.

Product Dimensions and Natural Variations

Measurements and specifications displayed on firvilyx.com are provided as product references.

Minor variations may occur due to manufacturing processes, measurement methods, material characteristics, production batch differences, or design updates.

Products may show slight differences in color tone, finish, texture, pattern, shape, or decorative details due to material properties, manufacturing processes, and display conditions.

Such variations do not necessarily indicate a product defect. However, significant damage or a material discrepancy from the product description may be reviewed under our applicable policies.

Product Support and Warranty

Certain FIRVILYX products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page, applicable warranty policy, or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through firvilyx.com are intended primarily for lawful personal, household, or gift use unless otherwise agreed by FIRVILYX in writing.

Unauthorized commercial resale may be restricted where reasonably necessary and permitted by applicable law.

Prohibited Activity

You may not use firvilyx.com or its purchasing systems for fraudulent transactions, unauthorized payment activity, abuse of discounts or promotions, manipulation of checkout systems, misuse of return or refund procedures, unauthorized resale where restricted, interference with website security, or other unlawful or deceptive activities.

FIRVILYX may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content, including FIRVILYX branding, logos, product descriptions, images, graphics, videos, website layouts, design elements, and original written content, is owned by, licensed to, or used with authorization by FIRVILYX, Xi’an Hehe Future Digital Technology Co., Ltd., or the applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Nothing in this section transfers ownership of intellectual property to website visitors or customers.

Third-Party Services

FIRVILYX may use third-party service providers to support ecommerce infrastructure, payment processing, order fulfillment, shipping and logistics, customer support, analytics, advertising services, fraud prevention, and website security.

Third-party services may operate under their own terms and privacy policies.

FIRVILYX is not responsible for independent third-party services that we do not control, subject to any responsibilities that cannot legally be excluded.

Electronic Communications

By placing an order or contacting us electronically, you agree that FIRVILYX may communicate with you electronically where appropriate and permitted by applicable law.

Communications may include order confirmations, payment notifications, shipping updates, tracking information, customer support responses, return or refund communications, and security notices.

These communications may be sent to the email address you provide during checkout or when contacting our team.

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in that policy, subject to applicable law and any consent requirements that apply.

Please review our Privacy Policy for information about cookies, third-party service providers, advertising and analytics, international data transfers, and your available privacy rights.

Disclaimer

To the fullest extent permitted by applicable law, firvilyx.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to display settings, material characteristics, and manufacturing processes.

Nothing in this section excludes any warranty, representation, or legal protection that cannot lawfully be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, FIRVILYX and Xi’an Hehe Future Digital Technology Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes or restricts liability that cannot legally be excluded, mandatory consumer rights, or remedies available under applicable consumer protection laws.

Any limitation of liability applies only to the extent permitted by the laws applicable to the relevant transaction.

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to product conformity, defective products, repairs, replacements, returns, refunds, and cancellations.

Nothing in these Terms is intended to waive or restrict rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Changes to These Terms

FIRVILYX may update these Terms periodically to reflect changes in business operations, products or collections, website functionality, store policies, or legal requirements.

Updated versions will be posted on this page. Any applicable effective date or update information will be provided where appropriate.

We encourage customers to review these Terms periodically to remain informed about the conditions governing purchases through our website.

Contact Us

If you have questions regarding these Terms, an order, a FIRVILYX product, or our store policies, please contact us through our official customer support email.

Brand: FIRVILYX

Website: firvilyx.com

Legal Entity:
Xi’an Hehe Future Digital Technology Co., Ltd.

Registered Address:
Room 11729, Building 2, Eurasia International, No. 666 West Section of Eurasia Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China

Unified Social Credit Code:
91610112MAEEMDUK5C

Customer Support Email:
service@firvilyx.com

firvilyx.com is operated by Xi’an Hehe Future Digital Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

For order-related inquiries, please include your order number and the email address used during checkout so that our team can assist you more efficiently.

Thank you for choosing FIRVILYX. We aim to provide a clear and dependable shopping experience while bringing distinctive forms, considered materials, and everyday artistry into your home.

FIRVILYX — Distinctive Forms. Considered Details. Everyday Artistry.