Contact Us
Welcome to FIRVILYX
At FIRVILYX, we are committed to providing responsive, reliable, and thoughtful customer support throughout your shopping experience. We believe that every detail contributes to a well-considered home, from the materials and forms of our trays to the service that accompanies every order.
Whether you need assistance with product information, order status, shipping, returns, damaged or incorrect items, or general questions about our tray collections, our customer care team is here to help.
For inquiries regarding orders, delivery, product details, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@firvilyx.com
Our customer care team carefully reviews every inquiry and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number in your message whenever possible.
For product-related questions, please include the product name, your order number if applicable, and a brief description of your question or concern. Where relevant, please also attach clear photographs or a short video showing the product's condition, materials, finish, structure, or any other details related to your inquiry.
Providing these details helps us understand your request and offer more efficient assistance.
2. Customer Support Hours
Customer Support Email: service@firvilyx.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during public holidays, promotional periods, or times of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our customer support team can assist with order status and tracking, shipping and delivery inquiries, product information, product care guidance, damaged or defective items, incorrect or incomplete orders, returns and after-sales inquiries, product specifications, and business or wholesale partnership opportunities.
To help us review your request as efficiently as possible, please provide your order number and the email address used when placing your order.
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. Include clear photographs of the product, its packaging, and any affected components so that our team can better assess the situation and determine the appropriate next steps.
4. Product Support
FIRVILYX presents a considered collection of decorative and functional trays, bringing together distinctive silhouettes, carefully selected materials, and versatile styling possibilities for contemporary living spaces.
Our collections include ORGANIC TRAYS, featuring expressive forms inspired by natural shapes; METAL TRAYS, offering refined decorative accents through material and finish; and RESIN TRAYS, showcasing artistic character through distinctive designs and visual textures.
If you need assistance with a product, our customer care team can help with questions regarding product dimensions, materials and finishes, colors and design details, product features and functionality, styling and placement suggestions, cleaning and maintenance recommendations, included accessories, product variations, and general product information.
As specifications and care requirements may vary between individual products, please include the product name or relevant order details when contacting us. This allows us to provide guidance appropriate to the specific item.
5. Business & Wholesale Inquiries
FIRVILYX welcomes inquiries from retailers, distributors, interior designers, home décor businesses, commercial buyers, and other potential partners who share an appreciation for considered design and distinctive home accessories.
For wholesale purchasing, distribution, bulk orders, or other commercial opportunities, please contact us at:
Email: service@firvilyx.com
To help us direct your inquiry appropriately, please use one of the following email subject lines:
Subject: Business Inquiry
Subject: Wholesale Inquiry
Where possible, please include your company name, target market or region, estimated order volume, and a brief description of your business requirements.
Our team will review the information provided and respond according to the nature of your inquiry.
6. Corporate Information
Brand: FIRVILYX
Website: firvilyx.com
Legal Entity:
Xi’an Hehe Future Digital Technology Co., Ltd.
Registered Address:
Room 11729, Building 2, Eurasia International, No. 666 West Section of Eurasia Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China
Unified Social Credit Code:
91610112MAEEMDUK5C
Customer Support Email:
service@firvilyx.com
The website firvilyx.com is owned and operated by Xi’an Hehe Future Digital Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.
We're Here to Help
At FIRVILYX, we believe that thoughtful design extends beyond the product itself. From exploring distinctive organic silhouettes to discovering the refined character of metal and resin, we aim to make every step of your shopping experience clear, convenient, and dependable.
Whether you have a question before placing an order or need assistance after your purchase, our customer care team is ready to help.
Email: service@firvilyx.com
Thank you for choosing FIRVILYX and for welcoming our designs into your space.
FIRVILYX — Distinctive Forms. Considered Details. Everyday Artistry.