At FIRVILYX, we are committed to providing a secure, reliable, and convenient checkout experience for every customer. We value transparency throughout the purchasing process and aim to make payment procedures, transaction requirements, and applicable charges clear before an order is completed.

This Payment & Security Policy explains available payment methods, payment authorization, checkout security, refunds, payment verification, and related payment practices for purchases made through firvilyx.com.

1. Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment options may vary depending on your location, selected currency, device type, order value, and the payment service providers available at the time of purchase.

Only payment methods displayed as available during checkout can be used to complete your order. Please review the available options and any applicable payment terms before submitting your payment.

2. Payment Authorization

All orders are subject to payment authorization, verification, and fraud-prevention review.

Your payment provider, issuing bank, card network, or other financial institution may approve or decline a transaction, request additional verification, place a temporary authorization hold, apply transaction limits, or require additional security checks.

FIRVILYX does not control the approval decisions, verification procedures, authorization hold periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another available payment method during checkout.

3. Checkout Security

FIRVILYX uses Shopify as its ecommerce platform, together with participating third-party payment providers, to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by Shopify, payment processors, card networks, banks and financial institutions, and other authorized payment service providers.

We take reasonable steps to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can be guaranteed to be completely secure.

For your protection, we recommend using trusted devices and secure networks when making purchases, keeping your account credentials confidential, verifying that you are visiting firvilyx.com before entering payment information, and avoiding sending sensitive payment information through email or customer support messages.

FIRVILYX will never ask you to provide your complete credit card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

4. Pricing and Order Total

Before completing your purchase, checkout will display the applicable product prices, quantities, discounts or promotional adjustments, shipping charges, applicable taxes, and final order total.

Please review your order details carefully before submitting payment.

The amount displayed during checkout before your order is completed will generally be the amount authorized for the transaction, subject to any separate fees imposed by your bank or payment provider.

For products across our ORGANIC TRAYS, METAL TRAYS, and RESIN TRAYS collections, please verify your selected product, quantity, and any available variations before completing your purchase.

5. Currency and Foreign Exchange

Prices on firvilyx.com are displayed and processed in U.S. dollars (USD) unless otherwise stated during checkout.

If your payment method uses a currency different from U.S. dollars, your bank, card issuer, or payment provider may apply currency conversion rates, foreign transaction fees, exchange-rate adjustments, or other financial institution charges.

These rates and charges are determined independently by your payment provider and are not controlled by FIRVILYX.

Please contact your bank or payment provider if you need further information about applicable exchange rates or foreign transaction fees.

6. Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before a payment has been fully completed.

A pending authorization does not necessarily mean that a final charge has been completed.

If a payment attempt is unsuccessful or an order is canceled, the time required for a temporary authorization to disappear depends on your bank, card issuer, or payment provider.

FIRVILYX does not control the release timing of these authorization holds. If a pending authorization remains visible longer than expected, please contact your financial institution for further assistance.

7. Failed or Declined Payments

Payments may be declined for reasons including incorrect payment information, insufficient funds, bank or card restrictions, billing information mismatches, security verification requirements, fraud-prevention screening, payment-provider limitations, or technical and network issues.

If payment cannot be successfully authorized, your order may not be completed.

Please verify the information entered during checkout and contact your bank or payment provider if you need additional information regarding a declined transaction. You may also try another available payment method.

8. Duplicate or Unexpected Charges

If you believe you have been charged more than once for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe an incorrect or duplicate charge has occurred, please contact our customer support team.

Email: service@firvilyx.com

Please provide your order number, the email address used during checkout, the transaction date, and the amount charged.

For security reasons, please do not send your complete payment card number, CVV or security code, online banking password, or other sensitive financial credentials by email.

Our team will review the information provided and advise you on the appropriate next steps.

9. Discount Codes and Promotions

Discount codes, promotional codes, and special offers must generally be entered before checkout is completed.

Promotional offers may be subject to eligibility requirements, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, usage limits, and other promotion-specific conditions.

Unless expressly stated otherwise, discount codes cannot be combined with other offers, exchanged for cash, or applied retroactively to completed orders. Certain codes may also be limited to one use per customer or order.

The terms displayed with the applicable promotion will govern that offer.

Please review your order summary before completing payment to ensure that any eligible discount has been applied correctly.

10. Taxes and Other Charges

Applicable taxes and shipping charges will be displayed during checkout where required or supported.

International orders may also be subject to customs duties, import taxes, brokerage fees, clearance charges, or other local charges.

These charges depend on the destination country, local regulations, customs authorities, and applicable service providers.

Unless otherwise stated during checkout or required by applicable law, additional import-related charges may be the responsibility of the recipient.

For further information regarding shipping arrangements and delivery-related charges, please review our Shipping Policy.

11. Refunds

Approved refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by the applicable payment provider or applicable law.

Once a refund has been issued by FIRVILYX, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

Processing times are determined by the relevant financial institution and are outside FIRVILYX's control.

For information about refund eligibility, return requirements, and applicable procedures, please review our Return & Refund Policy.

12. Payment Verification and Fraud Prevention

To help protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

FIRVILYX may delay fulfillment, request reasonable verification information, refuse an order, or cancel a transaction where reasonably necessary due to suspected fraud, unauthorized payment activity, failed payment verification, inconsistent transaction information, unusual order activity, or other reasonable security concerns.

If an order is canceled after payment has been successfully captured, an appropriate refund will be issued according to our applicable policies, payment provider procedures, and relevant legal requirements.

These measures are intended to support a secure shopping environment and help protect customers and the integrity of transactions processed through our store.

13. Payment Privacy

Information provided during checkout may be processed by FIRVILYX, Shopify, payment processors, banks and card issuers, fraud-prevention providers, shipping or fulfillment providers where necessary, and other service providers involved in completing your transaction.

The information processed may vary depending on the payment method selected, the services required to complete your order, and applicable legal obligations.

For information about how FIRVILYX collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment providers may also process information according to their own privacy policies, service terms, and applicable legal requirements.

14. Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing their accounts or completing purchases.

We recommend using strong and unique passwords, keeping login information confidential, avoiding sharing account access with unauthorized persons, using secure internet connections when making purchases, and reviewing order confirmations for accuracy.

If you believe your account or payment information has been used without authorization, please contact us as soon as possible. You should also notify your bank or payment provider if you suspect unauthorized payment activity.

Please do not share passwords, verification codes, or complete payment credentials through email or customer support messages.

15. Contact Us

If you have questions regarding payments, charges, discount codes, checkout, refunds, or a transaction associated with your order, please contact our customer support team through the official channels below.

Brand: FIRVILYX

Website: firvilyx.com

Legal Entity:
Xi’an Hehe Future Digital Technology Co., Ltd.

Registered Address:
Room 11729, Building 2, Eurasia International, No. 666 West Section of Eurasia Avenue, Chanba Ecological District, Xi’an, Shaanxi Province, China

Unified Social Credit Code:
91610112MAEEMDUK5C

Customer Support Email:
service@firvilyx.com

For order-related inquiries, please include your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV or security codes, account passwords, or online banking credentials by email.

firvilyx.com is owned and operated by Xi’an Hehe Future Digital Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

At FIRVILYX, we believe that a considered shopping experience extends beyond distinctive design. We aim to make every transaction clear, dependable, and convenient while treating the security of customer information with care.

FIRVILYX — Distinctive Forms. Considered Details. Everyday Artistry.